Frequently Asked Questions

Yes, absolutely. We strongly recommend pre-production sampling for every B2B order. Prototyping allows you to physically review fabric texture, fit, stitch details, and label placements before we begin mass assembly. Standard sampling takes 7 to 10 working days, and sample fees are fully credited back to your account upon bulk order confirmation.

We take social compliance and ethical manufacturing extremely seriously. Our Dhaka-based facilities hold active accreditations from BSCI (Business Social Compliance Initiative), SEDEX (SMETA 4-Pillar), and WRAP (Worldwide Responsible Accredited Production) Gold Level. All our raw materials, threads, and hardware are OEKO-TEX Standard 100 certified, ensuring they are free from toxic AZO dyes and harmful chemicals.

Once sample prototypes are approved and the deposit is secured, bulk production typically requires 30 to 45 business days. International transit times depend on your destination and shipping method: air freight to major hubs in USA or Europe requires 5 to 7 days, while ocean freight takes approximately 25 to 35 days. We handle complete customs and container documentation for a seamless delivery.

Our standard minimum order quantity (MOQ) starts at 500 pieces per style/colorway. This allows boutique brands and growing e-commerce startups to launch highly curated collections with minimal upfront capital. For special fabric blends or custom dyeing requests, the MOQ may vary, but we are always open to discuss custom compromises for our long-term B2B partners.

Yes, we offer complete OEM, ODM, and private labeling services. We can customize your garments with woven brand labels, printed care tags, custom paper hangtags with retail barcodes, custom metal buttons or hardware, and seal them in eco-friendly biodegradable shipping polybags custom branded with your company logo.

Yes, our primary production center is a certified LEED Gold green facility. We utilize energy-efficient solar energy grids, advanced biological effluent treatment plants (ETP) for zero water pollution, and advanced greywater recycling systems that reduce our total groundwater footprint by over 45% compared to traditional dye houses in the region.

Fabric weight (GSM) determines fabric density and raw cotton volume. Heavier GSM fabrics (like 350 GSM premium hoodies) require more yarn and thermal treatment, naturally increasing raw material cost compared to lightweight t-shirts (160 GSM). We optimize yarn procurement in bulk to keep costs competitive regardless of your GSM.

Yes, we handle various international shipping terms including FOB (Free On Board) Chittagong port, CFR (Cost and Freight), CIF (Cost, Insurance, and Freight), and complete DDP (Delivered Duty Paid) door-to-door shipping to your designated warehouse or fulfillment center anywhere in the USA, EU, UK, or Canada.

Yes, we support precise Pantone color matching. Simply provide us with your target Pantone TCX or TPX color codes, and our dye laboratory will create 'lab dips' on your chosen fabric blend for your physical approval within 3 to 5 business days before starting any fabric dye runs.

Once your bulk order is loaded and sealed, we provide you with complete shipping documentation. For ocean freight, you receive a House Bill of Lading (HBL) with the vessel name, voyage number, and container tracking number. For air freight, we provide an Air Waybill (AWB) number. You can track your shipment in real-time through the respective freight carrier's online portal or via your dedicated QSA account merchandiser.

Yes, within our standard 500 pieces style MOQ, we support flexible size assortments (e.g. S to 3XL spread according to your retail demographics) and up to two different colorways (250 pieces per color), allowing you to offer beautiful variation to your retail customers.

We operate a highly versatile vertical factory capable of assembling knitwear (t-shirts, polos, hoodies, pajamas, activewear), circular knit jersey styles, flat knit sweaters, denim jeans, woven shirts, formal workwear, outerwear, headwear, swimwear, and eco-friendly jute textile handicrafts. Our operations cover a total of 27 diverse product categories.

We enforce a strict triple-audit quality control framework. This includes pre-production testing of raw fiber strength and dye stability, continuous floor monitoring of seams and stitch alignment during inline assembly, and a final random AQL (Acceptable Quality Limit) 1.5/2.5 inspection by independent quality managers before packaging.

For new international B2B buyers, we support standard payment terms of 30% advance deposit via Telegraphic Transfer (T/T), with the remaining 70% balance payable upon presentation of the Bill of Lading (B/L) and final pre-shipment quality audit certificates. For long-term established B2B partners, we also accept irrevocable Letters of Credit (L/C) at sight.

Yes, we are highly committed to organic sourcing. We offer a comprehensive catalog of eco-conscious materials, including GOTS-certified Organic Cotton, GRS-certified Recycled Polyester, sustainable linen, hemp, bamboo, and sustainably sourced Tencel/Modal fiber blends.

We stand fully behind our quality commitments. If any garments are found to be defective post-delivery within the AQL tolerance report scope, we offer full replacements, credit notes, or partial refunds depending on the defect severity and volume. We take every quality complaint extremely seriously and use each case to refine our production processes. A detailed defect report with photographic evidence is required to initiate any claim.

We warmly welcome all current and prospective B2B clients, purchasing agents, and compliance officers to visit our state-of-the-art facility in Mirpur DOHS, Dhaka. Simply contact your dedicated B2B account merchandiser to coordinate airport pickups, hotel bookings, and guided factory floor walkthroughs.

Yes, we offer tiered volume discounts. Orders above 5,000 pieces per style receive a 5–8% unit price reduction, while orders exceeding 10,000 pieces qualify for custom pricing negotiations with our senior accounts team. Repeat orders from existing long-term partners also enjoy loyalty discounts on sampling fees and receive priority production scheduling during peak seasons.

Requesting a quote is simple and fast. Fill out our online RFQ (Request for Quotation) form with your product category, estimated quantity, fabric preference, target delivery date, and any customization details. You can also email us directly at rony@texasia.com or WhatsApp us at +88 017 367 55 829. We respond to all quote requests within 24 business hours.

Absolutely. Our flexible manufacturing model is designed to serve a diverse range of B2B buyers at every scale. We work with established retail chains, wholesale importers, boutique retailers, e-commerce sellers, private label startups, and promotional merchandise companies. Our low 500-piece MOQ ensures that buyers at every scale can access premium factory-direct pricing without committing to massive volumes.

Yes, factory tours are available by appointment for verified B2B buyers, sourcing agents, and compliance auditors. We arrange a comprehensive facility walkthrough covering our cutting room, sewing lines, QC stations, finishing department, and sustainability infrastructure. Please contact us at least 5 business days in advance to schedule your visit. We can also coordinate airport pickup and local hotel recommendations for international visitors traveling to Dhaka.

We actively welcome buyer feedback. After every order delivery, your dedicated merchandiser sends a structured quality feedback form. You can also email your feedback directly to rony@texasia.com or reach out via WhatsApp at +88 017 367 55 829. We review all buyer feedback in monthly internal production review meetings and use it to continuously improve our standards, processes, and communication quality.

Yes, we conduct structured customer satisfaction surveys after every completed order cycle. These surveys cover product quality, lead time adherence, communication quality, packaging accuracy, and shipping performance. Results are reviewed quarterly by our senior management team to identify and implement targeted improvements across all departments. We take survey feedback seriously as a core tool for continuous quality improvement.

Our daily eco-friendly practices include: solar energy generation covering up to 30% of factory power needs, advanced biological ETP water treatment ensuring zero chemical discharge into local waterways, rainwater harvesting for washing operations, LED energy-efficient lighting across all factory floors, a strict zero single-use plastic policy throughout the facility, and a cardboard and fabric scrap recycling program that diverts over 95% of production waste from landfills.

We maintain full labor and safety compliance through quarterly third-party BSCI and SEDEX audits, weekly internal worker safety drills, monthly health and safety committee meetings, full compliance with Bangladesh Labour Act 2006 working hour limits, and annual WRAP compliance reviews. We also maintain comprehensive documentation of all audit results, which is accessible to buyer compliance teams upon formal request.